Sewa Setu

About the ARTPS Act

The Assam government passed the Assam Right to Public Service Act in 2012, which aims to address issues related to and incidental to the provision of notified public services to the people of the state of Assam within the allotted time frame. All state districts, with the exception of those included in the Sixth Schedule, were subject to the Act's enforcement. The Sixth Schedule Districts, which comprise the Karbi Anglong Autonomous Council (KAAC), the Dima Hasao Autonomous Territorial Council (DHATC), and the Bodoland Territorial Council (BTC), have now adopted and expanded the Act. 

The Act was amended in September 2019, and is now known as the "The Assam Right to Public Services (Amendment) Act, 2019".  The Act is a step towards Bringing Services Closer to People. Some of the Key Provisions under this Act are -

1. Right to get ARTPS notified public services within a specified time frame 
2. Right to get Acknowledgement receipt on application submission
3. Designated Public Servant (DPS) for notified public services
4. Provision of appeal to Appellate Authority in case of non-receipt of notified public services
5. There is a Provision for Second Appeal in case the applicant is not satisfied with the Decision of the Appellate Authority

Government of Assam has undertaken a lot of e-governance initiatives to strengthen the public service delivery system.

About the Portal

The RTPS Portal is created under the World Bank Financed Assam Citizen Centric Service Delivery Project of the Administrative Reforms and Training Department to allow citizens to apply for ARTPS notified services online and also to promote proactive disclosure related to citizens’ entitlements under the Act and procedures for accessing ARTPS services. Some of the Key Features of the web portal are:

1. Online application of services
2. SMS alerts to applicant and Designated officials
3. Acknowledgement receipt on application submission
4. Dashboard for real time monitoring
5. Online tracking of status of application
6. Process automation
7. Online appeal provision for non-delivery/ delay in providing services
8. Lodge online grievance
9. Information repository of RTPS Services.

This portal is designed and developed by NIC Assam, Ministry of Electronics & Information Technology, Government of India.